Duration: 3 hours and 11 minutes

Affected Components: Authentication

Oct 20, 21:00:03 GMT+0
Identified - Due to an upstream provider new users and returning users may experience difficulty signing in. We are working with our upstream provider on remediation.

Oct 20, 21:34:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 20, 23:02:37 GMT+0
Monitoring - The upstream issue appears to be resolved and we are monitoring .

Oct 21, 00:10:37 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 12 minutes

Affected Components: , Background queues, Compute, , CDN, Features & Announcements, Digests, Authentication, File storage, DNS, Database, Core → AWS →

Oct 20, 07:16:00 GMT+0
Identified - AWS is currently undergoing a partial outage affecting multiple services. Parts of Twine are currently unavailable. .

Oct 20, 08:21:07 GMT+0
Identified - This is also affecting authentication and call recording. We will provide an update in 30-45 min or sooner if we have updates..

Oct 20, 07:17:20 GMT+0
Identified - We are expecting an update from AWS in the next 30 min.

Oct 20, 09:03:48 GMT+0
Identified - AWS has identified the issue and are working on a resolution. We will provide our next update in 30-45min or sooner if we have additional details..

Oct 20, 09:28:21 GMT+0
Monitoring - AWS have implemented resolutions and we are seeing service restored we will continue to monitor for the next hour. .

Oct 20, 10:27:42 GMT+0
Resolved - This incident has been resolved. All systems are operational.

Duration: 4 hours and 58 minutes

Affected Components: Digests, Features & Announcements

Mar 13, 03:45:00 GMT+0
Identified - Background jobs are currently not being processed, we will reprocess all events once the issue is resolved. This includes scheduled tasks, and post call messages..

Mar 13, 05:40:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 13, 08:43:24 GMT+0
Resolved - The background processing outage has been resolved. All systems are now operational. Jobs that were submitted during the 2-hour outage period have been properly queued and will be processed automatically over the next 12 hours in the order they were received. No data was lost during this incident, and no action is required from customers. We apologize for any inconvenience this may have caused and have implemented additional monitoring to prevent similar issues in the future..

Duration: 32 minutes

Affected Components: Authentication

Jan 23, 01:33:36 GMT+0
Identified - We are working with our authentication provider to resolve these issues. .

Jan 23, 02:05:44 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 13 minutes

Affected Components: Website, Authentication, DNS, Stripe, Database, File storage, Background queues, CDN, Digests, Features & Announcements, Compute

Nov 12, 07:00:00 GMT+0
Identified - To ensure continued availability of services we will be conducting scheduled database maintenance, during this time Twine will be unavailable..

Nov 12, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 12, 08:13:04 GMT+0
Completed - Maintenance has completed successfully..