Twine Status - Incident history https://twine.instatus.com Twine Mon, 20 Oct 2025 21:00:03 +0000 Authentication + Sign Up is currently unavailable Type: Incident Duration: 3 hours and 11 minutes Affected Components: Authentication Oct 20, 21:00:03 GMT+0 - Identified - Due to an upstream provider new users and returning users may experience difficulty signing in. We are working with our upstream provider on remediation Oct 20, 21:34:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 20, 23:02:37 GMT+0 - Monitoring - The upstream issue appears to be resolved and we are monitoring Oct 21, 00:10:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:00:03</var> GMT+0</small><br><strong>Identified</strong> - Due to an upstream provider new users and returning users may experience difficulty signing in. We are working with our upstream provider on remediation.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:34:03</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>23:02:37</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream issue appears to be resolved and we are monitoring .</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>00:10:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 21:00:03 +0000 https://twine.instatus.com/incident/cmgzoow3d04j713vtf2ofuap0 https://twine.instatus.com/incident/cmgzoow3d04j713vtf2ofuap0 Services partially unavailable due to upstream provider Type: Incident Duration: 3 hours and 12 minutes Affected Components: , Background queues, Compute, , CDN, Features & Announcements, Digests, Authentication, File storage, DNS, Database, Core → AWS → Oct 20, 07:16:00 GMT+0 - Identified - AWS is currently undergoing a partial outage affecting multiple services. Parts of Twine are currently unavailable. Oct 20, 08:21:07 GMT+0 - Identified - This is also affecting authentication and call recording. We will provide an update in 30-45 min or sooner if we have updates. Oct 20, 07:17:20 GMT+0 - Identified - We are expecting an update from AWS in the next 30 min Oct 20, 09:03:48 GMT+0 - Identified - AWS has identified the issue and are working on a resolution. We will provide our next update in 30-45min or sooner if we have additional details. Oct 20, 09:28:21 GMT+0 - Monitoring - AWS have implemented resolutions and we are seeing service restored we will continue to monitor for the next hour. Oct 20, 10:27:42 GMT+0 - Resolved - This incident has been resolved. All systems are operational Type: Incident

Duration: 3 hours and 12 minutes

Affected Components: , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:16:00</var> GMT+0</small><br><strong>Identified</strong> - AWS is currently undergoing a partial outage affecting multiple services. Parts of Twine are currently unavailable. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:21:07</var> GMT+0</small><br><strong>Identified</strong> - This is also affecting authentication and call recording. We will provide an update in 30-45 min or sooner if we have updates..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:17:20</var> GMT+0</small><br><strong>Identified</strong> - We are expecting an update from AWS in the next 30 min.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:03:48</var> GMT+0</small><br><strong>Identified</strong> - AWS has identified the issue and are working on a resolution. We will provide our next update in 30-45min or sooner if we have additional details..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:28:21</var> GMT+0</small><br><strong>Monitoring</strong> - AWS have implemented resolutions and we are seeing service restored we will continue to monitor for the next hour. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:27:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All systems are operational.</p> ]]> Mon, 20 Oct 2025 07:16:00 +0000 https://twine.instatus.com/incident/cmgysxbw900w95trepqab30hk https://twine.instatus.com/incident/cmgysxbw900w95trepqab30hk Background processing outage Type: Incident Duration: 4 hours and 58 minutes Affected Components: Digests, Features & Announcements Mar 13, 03:45:00 GMT+0 - Identified - Background jobs are currently not being processed, we will reprocess all events once the issue is resolved. This includes scheduled tasks, and post call messages. Mar 13, 05:40:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 13, 08:43:24 GMT+0 - Resolved - The background processing outage has been resolved. All systems are now operational. Jobs that were submitted during the 2-hour outage period have been properly queued and will be processed automatically over the next 12 hours in the order they were received. No data was lost during this incident, and no action is required from customers. We apologize for any inconvenience this may have caused and have implemented additional monitoring to prevent similar issues in the future. Type: Incident

Duration: 4 hours and 58 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>03:45:00</var> GMT+0</small><br><strong>Identified</strong> - Background jobs are currently not being processed, we will reprocess all events once the issue is resolved. This includes scheduled tasks, and post call messages..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>05:40:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:43:24</var> GMT+0</small><br><strong>Resolved</strong> - The background processing outage has been resolved. All systems are now operational. Jobs that were submitted during the 2-hour outage period have been properly queued and will be processed automatically over the next 12 hours in the order they were received. No data was lost during this incident, and no action is required from customers. We apologize for any inconvenience this may have caused and have implemented additional monitoring to prevent similar issues in the future..</p> ]]> Thu, 13 Mar 2025 03:45:00 +0000 https://twine.instatus.com/incident/cm86x3iq2003gh3ujxs21m58s https://twine.instatus.com/incident/cm86x3iq2003gh3ujxs21m58s Some users are experiencing errors during the sign in process. Type: Incident Duration: 32 minutes Affected Components: Authentication Jan 23, 01:33:36 GMT+0 - Identified - We are working with our authentication provider to resolve these issues. Jan 23, 02:05:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:33:36</var> GMT+0</small><br><strong>Identified</strong> - We are working with our authentication provider to resolve these issues. .</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>02:05:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jan 2025 01:33:36 +0000 https://twine.instatus.com/incident/cm68nszbm000lrf9ed4qouxku https://twine.instatus.com/incident/cm68nszbm000lrf9ed4qouxku Scheduled Maintenance Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: Website, Authentication, DNS, Stripe, Database, File storage, Background queues, CDN, Digests, Features & Announcements, Compute Nov 12, 07:00:00 GMT+0 - Identified - To ensure continued availability of services we will be conducting scheduled database maintenance, during this time Twine will be unavailable. Nov 12, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 12, 08:13:04 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - To ensure continued availability of services we will be conducting scheduled database maintenance, during this time Twine will be unavailable..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>08:13:04</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 12 Nov 2024 07:00:00 +0000 https://twine.instatus.com/maintenance/cm38661sy004d1dhts3ehjyk1 https://twine.instatus.com/maintenance/cm38661sy004d1dhts3ehjyk1